"In the 18 months or so that I have known Ingrid Cliff ... the most obvious thought, possibly even one of those comforting subconscious thoughts, that only surface when pondered, was that the Think Pharmacy group at last had a rudder- some consistent direction was now possible. Ingrid’s methodical implementation of human resource infrastructure was a “must have” for our group to move forward in a professional sense. All bases, from hiring of quality personnel, training, uniform allocations, documentation of job description, implementation of accreditation, even organizing social events to keep team morale in check, were covered. The group now had the confidence & freedom to move the business forward in a creative, professional direction with the knowledge it had a dependable foot on the ground to provide a willing & able team of workers.
Ingrid provided an important link between the employee & employer. All team members were now confident that they had structure, were being paid correctly for a specific job description which was in black & white. Documented processes were drawn up to enable a clear pathway for each & every team member to ask a question &, more importantly, have it answered in their day to day environment.
Personally, I always found Ingrid to be very approachable, reliable, well informed but most importantly, good humored, even when under the pressure of co-ordinating the wants & needs of 14 pharmacies & a demanding management. Nothing was too much trouble (that’s what she told me anyway!). I think, basically, she had empathy. She is a well rounded human being with the ups & downs of family life having to be juggled with her professional life, just like the vast majority of us. So she could connect. In a world of cut-throat, fast-tracking, dog-eat-dog mentalities in the workplace, Ingrid went against the grain & actually took time to care. This is a quality not to be taken lightly.
Ingrid has left a legacy of implementation of structure & process, helping to bring the Think group up to a more professional, competitive unit, more able to combat whatever the pharmacy industry has to face in the future."
Mark Tarrant B.Pharm,
Managing Partner, Think Pharmacy
"Ingrid helped me rebuild morale and enthusiasm in a team that had been through some turbulent times. Ingrid's ability to get individuals to confront and then master some personal issues that were holding them back enabled them grow first within themselves and then as valuable and contributing team members."
Graham Leathem
Bartercard
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